Pick Up The Phone To Increase Your Auto Repair Shop Profits

You may be surprised to learn just how much financial power rests in the hands of the person who answers the phone at your auto repair shop. As a shop owner, you put a lot of time into getting that phone to ring. The first phone call from a potential customer is your best chance to make a good impression. How is your business first represented to your potential patrons?

Customers needing auto repair have a sense of urgency when they make the call to your auto shop. Transportation is both a necessity and an investment; when they call your business for service, they want to know that their vehicles will be in capable hands. How is that first communicated to your potential clients? If your answering system involves an answering machine or an uninformed receptionist, you may be losing calls and clients by the day.

You may be the best shop with the most skilled mechanics in your local area, but if that is not communicated to your clients on the initial phone call, your business will suffer. The average auto repair ticket is approximately $300. If your phone answering system causes you to lose one call per day, and you are open 5 days per week, your business loses $1500 per week! This adds up to $78,000 annually!

“Having a pre-determined script for any type of call that may come into your shop is an ideal way to assure that your receptionist handles inquires in a manner that will convert the call to sales,” says Gerry Frank and Keith McCrone, co-owners of Automotive Profit Pro. “When this is executed properly, 75% of calls can be converted into appointments.”

Customers typically call auto shops for three main reasons:
1. They have a question or problem. This customer usually calls asking if you can fix their air conditioner or if you work on specific types of cars, such as, “Do you work on Honda’s”? They want to know that you can confidently take care of whatever problem or vehicle that they may have.
2. Calling to schedule an appointment. This may be a current customer or a new prospect and they may be calling for either routine service or an emergency. It is important to determine all of the variables of the caller and help them accordingly.
3. To get an estimate. This person is usually labeled as the ‘price shopper’. Don’t underestimate this caller; more often than not this customer is looking to establish a relationship with you and your auto repair shop.

Each of these phone calls is an opportunity to set an appointment and clinch the sale. Building a relationship with your potential clients as their auto care professional is established through their ability to trust you with their auto maintenance needs.

By: Beth James

Top 10 Mechanic Training Schools

You are a gearhead. Why not get paid big bucks for it? You love the roar of the horsepower and smell of the rubber hitting the road. You would rather restore a rusted-out piece of you-know-what to it’s former glory than buy a car new. You would tear apart a big-block V8 and see what makes it tick – than watch football for 8 hours on any given Sunday. You, my friend, should be doing what you love, and getting paid good top dollar for it.

The schools listed below may be just the ticket you need to take the next step and become a professional mechanic. Get real-world mechanic training in state-of-the-art shops from automotive instructors who know what they’re doing.

Universal Technical Institute
Universal Technical Institute (UTI) offers the training you need for an exciting career as an Automotive, Diesel or Collision Repair & Refinishing technician in a little more than a year. With nine locations nationwide, manufacturer specific training for Audi, BMW, Ford FACT, International, Mercedes, Nissan, Porsche, Volkswagen and Volvo, and the incredible high performance training at Hot Rod U, you need to take a look at what UTI has to offer.

WyoTech
WyoTech is dedicated to superior quality, college-level, career-oriented education in the automotive, diesel, motorcycle, aviation, marine watercraft and collision/refinishing industries. Most WyoTech diploma programs can be completed in less than a year and a half, and there are seven WyoTech campuses located across the country. WyoTech prepares students for the post-graduation working world by teaching on a workday, not a school day schedule. Most students attend classes approximately eight hours a day, five days a week. This is real world technician training for Automotive, Motorcycle, Collision & Refinishing, Aviation, Diesel and Marine technology.

NASCAR Technical Institute
Shift your training into high gear and let over a half a century of racing heritage work for you! NASCAR and UTI have teamed up to open the first-ever NASCAR Technical Institute (NTI) – a training facility committed to high performance, not only on the track, but also in the classroom. Here you’ll receive a wide range of automotive technology courses to train you for a rewarding career as an entry-level automotive technician with the added boost of NASCAR-specific courses and a Ford FACT elective that revs up your training and delivers a fast-paced, well-rounded course of study.

YTI Career Institute
Motorcycle popularity has become mainstream – proven by the increase in riders. With this growth comes the demand for skilled technicians for motorcycle repair and maintenance. At YTI Career Institute’s new Motorcycle Technology Center, you get real-world training in a 15,000 square foot facility which includes motorcycle diagnostic & test equipment – including a DynoJet ® 250i dynamometer – 16 fully equipped service bays, wireless Internet access throughout the campus and student laptop computers.

Marine Mechanics Institute
The Marine Mechanics Institute (MMI) provides real-world marine technician training programs to start your career in the marine industry. With support and/or endorsements from major marine manufacturers such as American Honda, American Suzuki, Mercury Marine, Volvo-Penta, SeaDoo, Polaris, Bombardier, Kawasaki Motors Corp., USA, and Yamaha Motor Corp. you can train to be a marine technician and launch your career in as little as 60 weeks.

Baran Institute of Technology
Since our founding in 1979, Baran Institute of Technology has emphasized exciting hands-on training in our automotive technical programs and electrical technical programs. You get to work and learn on real projects — for practical knowledge you can use in the real world. Programs include auto body, automotive, CDL, diesel and motorcycle training.

Nashville Auto Diesel College
Love cars and trucks? Get the technical training you need for a rewarding mechanic career at NADC. For over 80 years, Nashville Auto-Diesel College (NADC) has been providing students like you with the hands-on training they need to succeed. Career focused diploma and associates degree programs are available in diesel, collision and refinishing repair, and high performance technologies.

Motorcycle Mechanics Institute
The Motorcycle Mechanics Institute (MMI) Motorcycle Technology programs provide the knowledge and skills you need to become a successful entry-level motorcycle technician. Motorcycle Mechanics Institute (MMI) has two great locations: Phoenix, Arizona or Orlando, Florida, each offering a wealth of exciting places to explore and enjoy with people who share your passion for motorcycles.

Lincoln Technical Institute
Are you looking for hands-on training at a well-respected technical school? Since its founding as a post-war job skill training source in 1946, Lincoln Technical Institute has been helping people just like you achieve their goals in the skilled trades. With national accreditation, state licensing, career education and career placement expertise, Lincoln Tech knows what it takes to help give you the competitive edge you need to not only compete but be successful in today’s fast-paced marketplace.

Regardless of whether you’re still in high-school trying to figure out ‘what you want to be’ or a bit older and looking for a career change to get you out of your current dead-end job, a career in automotive mechanics may be the answer you are looking for. The top mechanic colleges listed above are the best in the business. Take a look at what they have to offer and decide for yourself. Good luck!

By: Mike Gracen

Auto Fault Self-diagnosis

Vehicle maintenance is past the core machinery repair manual skills, the main emphasis on vehicle maintenance technology, and to repair parts for the major maintenance technology, but also assembly and disassembly process to adjust the combination of parts repair process. The tools we can use to launch x431, lexia3, mb star.In contrast, the modern automobile maintenance is based on mechanical, electrical, hydraulic integration of the core of the comprehensive system diagnostics diagnostics.

Automobile Maintenance prominent diagnostic techniques, and to accurately diagnose faults as the goal, fully demonstrating the “seven diagnostic, one-third of repair” of the modern car maintenance methods; a result, many electronics companies have coveted cars, and equipment maintenance markets, have developed to meet the future automotive self-diagnosis tasks.

In the solid basis of development of automotive electronics automobile self-diagnosis function. Do not overlook the launch x431 of use.Since the beginning of electronic technology and vehicle technology combination, the electronic technology in the car on the increasingly wide range of applications, especially in the field of electronic technology of integrated circuits, large-scale integrated circuits and VLSI development, a car special offers functionality, reliability, fast response, low cost of automotive electronic control systems.

However, the electronic vehicle control, but also brought new problems. First, automobile electronic control systems become more complex, more and more difficult vehicle maintenance, vehicle maintenance capability of technical staff is relatively increased; other hand, the electronic control system security debugging features to prevent car because electronic control system itself fails, resulting in vehicle emissions control and can not run.

Therefore, in order to cope with situations such as these, automotive electronic control technology R & D personnel, conducting Vehicle Electronic Control System design, while increasing fault self diagnosis system. It can run the process in the automotive electronic control systems continuously monitor, including: engine start, engine, electronic ignition, fuel injection and other system operation status.

Once Fashengyichang case, Zaigen Ju-specific algorithms calculate Chujutidi Guzhang reasons, and to Dai Ma Xingshicunchu in the driving system (or Chen traffic black box), while the corresponding fault Yunxing module Gongneng start, Shi Chan Sheng failure of Qi Ju Neng to repair shop for maintenance, and technical maintenance personnel can use the vehicle self-diagnostic function to find the fault code for the failure to accurately repair the problem fast.

The basic principle of fault self-diagnosis and composition. Reliability and easy maintenance from the point of view, automotive electronic control system should be equipped with self-diagnostic function; since the 80′s GM vehicles the United States developed the first in a new electronic control system malfunction self-diagnostic function to add, the global world-class car manufacturers emulate, have produced in various electronic control systems equipped with a fault in the self-diagnostic function; after a long period of development, self-diagnostic module will not only address the safety of automobile electronic control systems and vehicle storage memory failure also able to provide immediate car produced by a variety of system operation parameters. Also noted that the use of what tools, such as lexia3 of use.Since then, the “car fault self-diagnosis function” has become the new car factory and car repair workshop fault detection problem indispensable helper.

The basic principle of fault self-diagnosis and composition. Reliability and easy maintenance from the point of view, automotive electronic control system should be equipped with self-diagnostic function; since the 80′s GM vehicles the United States developed the first in a new electronic control system malfunction self-diagnostic function to add, the global world-class car manufacturers emulate, have produced in various electronic control systems equipped with a fault in the self-diagnostic function; after a long period of development, self-diagnostic module will not only address the safety of automobile electronic control systems and vehicle storage memory failure also able to provide immediate car produced by a variety of system operation parameters. Since then, the “car fault self-diagnosis function” has become the new car factory and car repair workshop fault detection problem indispensable helper.

Currently, for sensors, electronic control systems, implementation of the components are three kinds of monitoring devices to detect the fault reason, fault self-diagnosis module to a different response measures:

When the car of a sensor or circuit failure, its signal can no longer control parameters of a vehicle, to car to run continuously, fault self-diagnosis program in the memory module did give out pre-set transfer the experience of value as input parameters of the circuit response, the automobile will continue to operate in a short time.

When the electronic control system itself produces failure, fault diagnosis module will Chufabeiyong control loop response of Jiandan right control, cars can Kaidao repair scheduled maintenance emergency called fault “Auto failure limp “feature.

When the car took place on an implementation of the components of unknown cause of the malfunction may result in damage or serious consequences for other components, to be safe, self-diagnostic module to take certain safety measures, the implementation of certain functions automatically stop, this function is called fail-safe.Also to consider the use of mb star. For example: When the ignition failure, fault self-diagnosis module will stop the fuel injection system provides the power to suspend the fuel injection nozzle supply, restrain the gas mixture is not burning completely into the exhaust system to reduce accidents occurred.

By: gu

Top 5 Car Battery Brands

Consumers today are looking for the top car battery to provide them reliable source of power but we all know that the lifespan of a battery today has been much shorter due to increased in energy requirements. Your car battery will depend on your usage. Some can make it for 6 months and others can make it up to 48 months. Quality battery is much essential for your car to start. Sometimes batteries get old and need to be replaced, because of the possibility that you drained the juice.

The top car battery brands are those that have worked and have been reliable for many years. Car battery prices vary depending on their brand. There are also factors to be considered even when you have the top performer type of battery like the type of vehicle, how it is driven, and also the weather conditions.

Best Car Battery

Interstate Batteries (Interstate Battery System of America, Inc.)
It is a privately-owned company that markets automotive batteries manufactured by Johnson Controls through nearly 300 independent distributors. The company is based in Dallas, Texas. The current owner and chairman is Norm Miller.
Since 1990, Interstate has been the top-selling car replacement battery brand in North America and lasts longer than any other automotive battery.

Optima Batteries
Are some of the best AGM batteries available. Optima has 3 main categories of batteries, red top for automotive starting, blue top for RV’s and marine purposes and yellow top for deep cycling.
The red top batteries are high performance car batteries that have high cold crank amps and will start your car every time, no matter the conditions.
The yellow top batteries are perfect for vehicles that have plenty of accessories, such as high performance stereo systems, hydraulics and more.
The blue top batteries is perfect if you have a RV. It has more running time and much more recharge than other traditional batteries.

DieHard Batteries
It is a premium brand of automotive battery marketed by Sears Holdings Corporation.
The brand dates to the 1960s. In its earliest years, the brand was guaranteed to last “forever”, that is, as long as the original owner still owned the car in which it was originally installed, far more generous than traditional pro rata battery warranties.
This updated version of the traditionally reliable Diehard is the only battery on the market that contains an immobilizing system. It definitely ranks as a best car battery, for it not only assures your car will have the power it needs even if the lights are left on, but it also helps prevent theft.

Duralast Batteries
It is also manufactured by the same people who make DieHard batteries for Sears.
The patented design features found in it extends battery life, ranking them among the most dependable batteries ever built, no matter what climate you live in.
These batteries also feature large reserve capacities, and are a maintenance-free design.

EverStart Batteries
This shouldn’t be any reason to dismiss these batteries, though, as they are made by the same manufacturer that puts out high-end name-brand batteries.
This batteries are high on affordability and performance, with amp ratings that make it suited to be used in extreme climates such as freezing conditions.
It is also maintenance-free, meaning you never have to add water periodically.

By: Baron Moore